SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Emerolden's shipping policy. We are committed to delivering your furniture in a timely and cost-effective manner. Our shipping methods and packaging are designed to ensure the safe arrival of your purchases. We aim to provide a seamless shipping experience that you can rely on.
At Emerolden, we believe in transparency and simplicity. Our shipping costs are clearly communicated at the checkout, so you know exactly what to expect. We want to build trust and ensure your loyalty by being upfront about our shipping process.
Free UK Delivery (Limited time) :
We are currently offering free delivery across all regions of the UK for a limited time. Take advantage of this offer to receive your Emerolden products with no additional shipping cost.
Delivery Timeframe:
Orders are typically processed within 1-2 business days. You can expect your delivery within 6~8 weeks from the date of dispatch.
Order Tracking:
Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery status.
Delivery Areas:
We deliver to all areas within the UK, including mainland and remote locations.
RETURN & EXCHANGE POLICY
We want you to be delighted with your furniture from Emerolden. However, if you need to return or exchange a product, our policy is designed to make the process straightforward and hassle-free. We understand that circumstances may change, and we are here to assist you every step of the way.
Our return and exchange policy is aimed at giving you peace of mind. Whether you've changed your mind or encountered an issue with your purchase, we're dedicated to finding a solution that leaves you satisfied. Your confidence in shopping with Emerolden is our priority.
Custom-Made Items:
Goods that have been specially made to order in a specific finish or upholstery color as per the customer's specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. 'Made to order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered, and put into production as per these specifications. All 'Made to order' items are clearly labeled as such on the corresponding product page and in the shopping basket. If your order is received damaged or defective, a replacement will be manufactured and delivered as soon as possible.
Please only place your order if you are sure that the item and finish are right for your needs, as you will not be able to change the order after the item has been entered into production or because it is different from what you expected following delivery, unless we have not supplied the correct item or specification as per the order confirmation. Also, it is imperative for you to check access into your property, as delivery will be actioned on the basis that you have checked the dimensions of the item you wish to order and that it fits through all doorways, stairwells, and within the area of intended use. Emerolden is not responsible for this stipulation within your order process.
Standard Products:
If you would like to return or exchange a standard product where no finish options have been specified by you, please contact us within 14 calendar days of receiving your order. You must return or exchange goods within 14 calendar days of cancellation, but Emerolden is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our store or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit, as it is also the buyer's responsibility to insure the goods for transit.
Where items are large or fragile (as determined by Emerolden), we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the customer. This transportation charge will be charged each time the customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted products will be credited to the original purchaser's credit or debit card minus any relevant collection charges within 14 days of receipt by us of the return. The same procedure and guidelines should be followed if you would like to exchange your order, but again, collection and re-delivery charges will apply if required, and any necessary revised payments processed.
Damaged or Faulty Items:
In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods, as no claim for a replacement for damaged or missing goods can be made after three days. The manufacturer's standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by calling our customer service team and then followed up by a written claim via email to emerolden@gmail.com.