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FAQ
Frequently asked questions
Order
You may be able to cancel your order before it ships. Contact Emerolden Support immediately if you wish to cancel.
For made-to-order items:
• You can cancel within 48 hours of placing your order.
• After 48 hours, a 50% cancellation fee will be deducted from your refund.
For UK and EU customers:
• Your rights under The Consumer Contracts Regulations 2013 are not affected.
• Refer to our terms and conditions for details.
This restatement aims for conciseness and clarity while conveying the key information:
• Cancellation window: Limited time before shipping.
• Made-to-order cancellation: 48-hour window, then 50% fee.
• UK/EU customers: Statutory rights apply (refer to terms).
I hope this helps! Let me know if you'd like any further modifications.
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